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FAQ's

What are your office hours?


Our bookings manager is available
Tuesday 09:00 - 15:00
Wednesday 09:00 - 12:30
Friday 09:00 - 12:30 

If you have an urgent query, outside of those times, please email enquiries@bbhvc.co.uk and include "URGENT' in the subject line. Thank you. 


How do I make a booking?


Please view our calendar for latest availability and complete a booking request form


When will my booking be confirmed?


We receive a lot of requests but we endeavour to respond to you within 3 working days. If you haven't received a response within this timeframe, please do contact us at enquiries@bbhvc.co.uk, or call Jamie during office hours on 07517895798

PLEASE CHECK YOUR JUNK/SPAM FOLDER AS BOOKING RESPONSES CAN SOMETIMES GO HERE, ESPECIALLY IF IT'S YOUR FIRST TIME BOOKING WITH US. THANK YOU.


When and how do I make payment?


Once your booking has been accepted, you will receive an invoice to pay your deposit by bank transfer. Upon receipt of your deposit, your booking will be secure, subject to your hire fee being paid one month prior to your event date.
For bookings made with less than a month until the event date, please pay the total amount immediately.


Is my deposit refundable?


Yes, the deposit is taken to cover any incidentals, and/ or late cancellation (see full T's & C's for more info).  As long as you meet these terms, your deposit will be refunded within 2 weeks of your event taking place, you will need to provide your bank details for this. Thank you.


Can I cancel my booking?


Yes, you can cancel/ change your booking any time, up to 2 weeks before your event date without incurring any charges.

Bookings cancelled less than 2 weeks in advance will not have their deposit refunded.
Bookings cancelled less than 48hours in advance will lose their deposit and 50% of the hire fee.
Bookings cancelled less than 24hours in advance will not be entitled to a refund. 

Should the Village Centre need to cancel your booking due to circumstances beyond our control, you will be entitled to a full refund. 


What facilities/ equipment do you offer? 


All hires include use of a shared kitchenette; this is a small area with a kettle, some mugs, dishes and cutlery available.
NB, there are no cooking facilities in the centre, you are welcome to bring pre-prepared food. If you hire a private company, please provide details within your booking form, or by email to enquiries@bbhvc.co.uk. Thank you.

All halls have access to tables and chairs.

The main hall has a fixed stage and a hatch bar available, as well as a small outside space.
NB, the hatch bar MUST be used for weekend evening hires. This is run via the Social Club, please contact their bar manager rnishelle@gmail.com for more information. 


Can I hire a bouncy castle/ soft play/ DJ/ Caterers?


Yes, our venue is very versatile and we want you to make the most out of your event. Please talk to us about your requirements and we will be happy to advise of any local businesses we may know of. 

There may be some restrictions due to health & safety. Please let us have the details of any outside companies you are using for your event, including their public liability insurance, upon booking or ASAP after, so that we can advise on any limitations. Thank you.


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